Refund policy

RETURNS

You have 15 days from the day your order arrives to request a return.

Because socks are worn against the skin, returns are accepted only on pairs that are unworn, unwashed and in their original packaging.

To start a return, email info@glintxbrand.com with your order number. If your return is approved, we will send you a return shipping label and instructions. Items sent back without an approved return request cannot be accepted.

Sale items and gift cards are final sale.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order when it arrives. If anything is defective, damaged or not what you ordered, email info@glintxbrand.com as soon as possible with your order number and we will make it right.

REFUNDS

Once we receive and inspect your return, we will email you to confirm whether it is approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take a few additional days to post it.

If 15 business days have passed since your return was approved and you have not received your refund, contact info@glintxbrand.com.

EXCHANGES

To exchange a pair, return the original under the policy above and place a new order for the style you want.

EUROPEAN UNION

If your order ships to the European Union, you have the right to cancel or return it within 3 days for any reason. Items must be unworn and in their original packaging.

SHIPPING AND DELIVERY

Every order ships with tracking. Please make sure your shipping address is complete and correct at checkout, as we cannot be responsible for orders delivered to an incorrectly entered address. For shipping rates and delivery times, see our Shipping Policy.

CONTACT

GlintX Brand
5440 rue St-Dominique
Montréal, QC H2T 1V4, Canada
+1 514 641 9039
info@glintxbrand.com